Return & Refund Policy

This policy reflects the same care, restraint, and quality standards applied to every collection we prepare.

Perishable Nature of Our Products

Due to the perishable and small-batch nature of our chocolates, all sales are considered final.

Each box is produced in small batches and packaged with care to preserve freshness and integrity.

If your order arrives damaged, please contact us within 24 hours of delivery.

Kindly include:

Upon review, we will determine an appropriate resolution, which may include replacement or store credit.

Once an order is confirmed delivered:

Essence de Bonbon is not responsible for exposure to heat, improper storage, or delayed retrieval.
Our chocolates should be stored in a cool, dry environment away from direct sunlight.
Storage instructions are provided with each order.

For hand-delivered orders within our service radius:

Delivery is considered complete once the package is successfully delivered to the provided address.
If a recipient is unavailable, delivery may be completed in a shaded location at the address unless otherwise instructed.

Because production begins promptly after purchase, order changes or cancellations cannot be guaranteed.

If you require assistance, contact us immediately after placing your order.

For all order-related concerns:

We aim to respond within 24 hours.